At The Plane Factory, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for our international users.
1. Who We Are
The Plane Factory is a South African-based company offering aviation services to clients worldwide. Whether you visit our website, contact us, or engage with our services, this policy applies to you.
2. Information We Collect
We may collect and process the following types of personal information:
• Contact Information: Name, email address, phone number, and company details
• Usage Information: IP address, browser type, pages visited, time spent on the website
• Communication Data: Messages, inquiries, or feedback sent via forms, email, or social media
3. How We Use Your Information
We use your information to:
• Provide our services and respond to inquiries
• Improve our website, services, and customer experience
• Send relevant updates, with your consent
• Fulfill legal and regulatory requirements
We only process your personal data for legitimate purposes and never sell your information.
4. Sharing Your Information
We may share your data with:
• Service providers who help us operate our business (e.g., web hosting, CRM tools)
• Regulatory bodies or law enforcement, where required by law
• International partners, only where necessary and in compliance with data protection laws
Where your information is transferred across borders (e.g., outside of South Africa or the EU), we ensure appropriate safeguards are in place.
5. Your Rights
Under POPIA and applicable international laws (like the GDPR), you may:
• Request access to the personal information we hold about you
• Ask us to correct or delete your data
• Object to or restrict how we process your data
• Withdraw consent at any time (e.g., for marketing emails)
To exercise your rights, contact us at [insert email address].
6. Data Security
We implement reasonable organizational and technical measures to safeguard your personal data from unauthorized access, disclosure, or loss.
7. Cookies
Our website uses cookies to enhance functionality and user experience. You may disable cookies via your browser, but this could affect certain features.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices or content.
9. Policy Updates
We may update this policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
For questions or concerns regarding this Privacy Policy or how we handle your data, please contact:
The Plane Factory
Email: team@theplanefactory.com
